Qlik Sense Install or Upgrade Fails due to Error 1923

The installation process has a check in place to determine if the service has installed correctly. Under some circumstances this can fail and the entire upgrade process will then fail.

Firstly, though it is fairly uncommon, it is possible to have a user account that does not have permission to alter system services, ensure that the account has sufficient privileges. If it does then this may occur because the service did not respond within the timeframe required by windows. You can increase this timeframe by:

1. Click Start, click Run, type regedit, and then click OK.
2. Locate and then click the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control
3. In the right pane, locate the ServicesPipeTimeout entry. Note If the ServicesPipeTimeout entry does not exist, you must create it. To do this, follow these steps:
   1. On the Edit menu, point to New, and then click DWORD Value.
   2. Type ServicesPipeTimeout, and then press ENTER
4. Right-click ServicesPipeTimeout, and then click Modify.
5. Click Decimal, type 120000, and then click OK. This value represents the time in milliseconds before a service times out. Note: 120000 milliseconds (2 minutes) is equal to what the default configuration should be. You may find you need increase this number. 300000 (5 minutes) may be more suitable.
6. Restart the computer.