Symptoms and description of the issue:
- Attempts to access any NPrinting MS Office template editor results in the error "Member not found".
- Issue – Invalid registry key points to a nonexistent or incorrect file and file path.
Environment:
- NPrinting 16.x Track (no longer supported)
Detailed Description:
- Dsoframer.ocx is installed by a different program to c:\dsoframer\dsoframer.ocx
- When the NPrinting installer finds the dsoframer.ocx in a different folder, the NPrinting installer fails to load the dsoframer.ocx file to the correct NPrinting folder installation path.
Cause:
- Dsoframer.ocx is installed by a different program to c:\dsoframer\dsoframer.ocx
- When the NPrinting installer finds the dsoframer.ocx in a different folder, the NPrinting installer fails to load the dsoframer.ocx file to the correct NPrinting folder installation path.
- The dsoframer.ocx file and folder path must be re-registered with regsvr32 to set the correct file and folder path
Solution:
The dsoframer.ocx file and folder path must be registered with regsvr32 to set the correct file and folder path.
Steps to resolve:
- Run the command prompt as administrator
- regsvr32 /u "<NPrinting Installation directory>\Engine\dsoframer.ocx"
- A message that the assembly has been successfully uninstalled should appear
- regsvr32 "<NPrinting Installation directory>\Engine\dsoframer.ocx"
- A message that the assembly has been successfully installed should appear
- Open and preview your report in the NPrinting Designer
The information in this article is provided as-is and to be used at own discretion. Depending on tool(s) used, customization(s), and/or other factors ongoing support on the solution below may not be provided by Qlik Support.
