LDAP settings appear accurate in QlikView or Qlik Sense, but the LDAP user directory connection fails to connect or fetch user records.
The setup can only be confirmed by validating the connection through a 3rd party LDAP browser or query tool. There are multiple LDAP browsers available, most common can be found by searching on the Internet for "LDAP Browser". An example is: http://www.ldapbrowser.com/info_softerra-ldap-browser.htm or http://www.ldapadmin.org/download/ldapadmin.html
- Install LDAP Browser on same machine as QlikView Server, NPrinting or Qlik Sense Enterprise
- Connect LDAP browser to directory service
- Validate that connection can be established
- Browse the person and group records to validate that they can be retrieved
When all steps above can be completed successful the connection is confirmed as valid. Apply the directory path, username, and password in the QlikView, NPrinting or Qlik Sense LDAP configuration. Assistance with modifying filters and ports for LDAP and Active Directory is not
in the realm of the Qlik Support SLA.
Another recommendation is to use the ADUC Module from the server and test your LDAP filters there, outside of Sense. This can be added through Roles and Features.
It's also suggested to check if you have a non-default domain policy set in active directory that enforces all LDAP authentication to be secured with SSL. This policy on the domain controller is: "Domain controller: LDAP server signing requirements" and if set to "Require signing" the LDAP data-signing option must be negotiated. The customer's IT Dept will need to verify.Note
: Qlik Support assists in diagnosing user directory imports, however if a new LDAP filter is applied using the User Directory Connector feature of the QMC, and the users are not imported, then this is considered an environmental-related issue and Qlik Consulting Services will need to be elected by clients if they'd like further assistance. Qlik Support is for break/fix of embedded Qlik features and any external or third-party integrations or interactions requires consulting services to assist.