In the event that shared file corruption is suspected, the following steps will help identify files that are in need of further review and/or cleaning.
1. In QV Desktop, create a new qvw on any QVS node in the environment. **
2. Open script generator and select QvsAdminDataProvider.dll as the Database.
3. Hit the "Connect" button and a connection string will automatically be inserted into the script. Note that it defaults to "localhost" and is not configurable.
4. Hit the “Select” button and choose the Collaboration table.
5. Hit “OK” again and the script will be inserted.
6. Save & Reload.
7. Now in the UI, use the following fields as List Boxes:
8. Filter the list boxes based on Invalid: content and you will see the list of associated documents that you or the customer can request .shared files for. Just export the list and you’re ready to begin cleaning.
If it is not possible to use QV Desktop, then you can try the following methods:·
Run the QVS Shared File Cleaning tool on individual Shared files. See linked articles.·
Use the QVS Events logs and search for “Shared” messages of the Error type. Generally the document will load immediately before these errors are present.·
Use the QMC Documents>User Documents> Server >Server Objects pane to identify any “Invalid Content” objects.·
Use the Power Tools “Shared File Viewer” to detect possible corrupted Shared files. ***
Support Article: Shared Files - General Information
Support Article: Shared Files - Verification and Cleaning
*Cleaning a .shared file in SR4 and running it on an SR3 platform is not supported. Ensure you are using the Shared File Cleaner tool in an SR4 platform FOR and SR4 platform.
**10/18/2013 – This connection is currently not configurable and defaults to the localhost. Please see bug#66160 for current status.
***Power Tools are not supported and should not be used to mitigate, defrag, or manipulate Shared files.