How to adjust the QlikView Server (QVS) timeout between the QVS and Webserver?

We are hitting a timeout in AJAX after 60 seconds. This timeout can be adjusted.

Enviornment:

Default timeout value between the QlikView Server Service and WebServer (QVWS) is 60 seconds. 

If using QlikView 11.20 up to SR 11:

1. Stop the QlikView WebServer Service or QlikView Settings Service
2. Navigate to C:\ProgramData\QlikTech\WebServer\config.xml and open the file in a text editor
3. Around line 12, you will find the following tag: <QvsTimeout>60</QvsTimeout> This is the default setting, in seconds.
4. Modify the number to your desired timeout setting (e.g. 120) and save the file.
5. Restart the QlikViewSettings/QVWebserver service on each webserver.

 

If using QlikView 11.20 SR 12 and up, or any 12.xx release:

SocketTimeOutInSeconds needs to be adjusted instead.

QlikView Web Server:

1. Stop the QlikView WebServer Service
2. Navigate to C:\Program Files\QlikView\Server\Web Server
3. Open QVWebServer.exe.config
4. Inside the <appSettings> section, add the following key (if not already present): 
5. <add key="SocketTimeOutInSeconds" value="600"/>
6. Save the file, and start the QlikView WebServer Service

If using IIS:

1.  Open IIS manager on the web server
2.  Highlight the Default Web Site (if not using Default Web Site, select the web site which was chosen during the QlikView Settings Service installation process)
3.  Double-click Application Settings 4.  Right-click in blank space and choose Add
5.  In Name field, enter SocketTimeOutInSeconds, In Value field, enter desired value*, click OK
 
*a value of 600 will set the timeout value to 10 minutes