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QlikView desktop client fails to run with a error message referring to GDI+ (gdiplus.dll).

Article Number: 000003556 | Last Modified: 2018/06/12

Description

QlikView desktop client fails to run with a error message referring to GDI+ (gdiplus.dll). 

For example the error message can look like;

Faulting application name: Qv.exe, version: 11.0.11282.0, time stamp: 0x4f85c52a 
Faulting module name: gdiplus.dll, version: 6.1.7601.17825, time stamp: 0x4f9242bf 
Exception code: 0xc0000005 
Fault offset: 0x00000000000ecb60 
Faulting process id: 0x4e04 
Faulting application start time: 0x01ce57a534389d0c 
Faulting application path: C:\PROGRA~1\QlikView\Qv.exe 
Faulting module path: C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.17825_none_2b253c8271ec7765\gdiplus.dll 

Cause

The Graphics Device Interface (GDI) is a Microsoft Windows application programming interface and core operating system component responsible for representing graphical objects and transmitting them to output devices such as monitors and printers. 

QlikView utilizes the GDI+ interface for rendering objects int he desktop client, and if the DLL is corrupt or broken the client will not be able to run.  

Resolution

If the issue is caused by a DLL violation it can be resolved by a system repair.

Identify system integrity violation
  1. Run Windows Command Prompt as Administrator
    1. Go to Windows > Start > All Programs > Accessories   
    2. Right click on Command Prompt
    3. Select Run as Administrator
  2. Run the prompt command: sfc /scannow
  3. If the scan indicates violations, please proceed to system repair below.
Windows system repair
  1. Insert the Windows DVD
  2. Restart the computer
  3. Boot operating system from the DVD
  4. In the Windows installer select to 'Repair your computer'
  5. Select the installed partition to repair

Reference: https://support.microsoft.com/en-gb/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system


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