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Lost Named User CALS
Article Number: 000002858 | Last Modified: 2018/06/12Description
In an situation, lost all Named User CALS information.
Error messages generated from QlikView Event logs as below:
2012-06-14 09:27:13 2012-06-14 10:21:23 4 700 Information Mount: Browsing D:\QLICKVIEW\HOMEPRO_PRD\. User=HOQVS01\Qvservice, ImpLev=0
2012-06-14 09:27:13 2012-06-14 10:21:24 2 500 Warning WorkingSet: Virtual Memory is growing beyond parameters - 178.306(51.188) GB
2012-06-14 09:27:13 2012-06-14 10:21:26 4 700 Information Mount: Browsing D:\QLICKVIEW\ECC DEVELOPMENT\R3PRD\QVDPRD. User=HOQVS01\Qvservice, ImpLev=0
2012-06-14 09:27:13 2012-06-14 10:21:26 4 700 Information Mount: Browsing D:\QLICKVIEW\ECC DEVELOPMENT\SQL. User=HOQVS01\Qvservice, ImpLev=0
2012-06-14 09:27:13 2012-06-14 10:21:27 4 700 Information Mount: Browsing D:\QLICKVIEW\ECC DEVELOPMENT\SQL\QVDSQL. User=HOQVS01\Qvservice, ImpLev=0
2012-06-14 09:27:13 2012-06-14 10:21:29 2 500 Warning WorkingSet: Virtual Memory is growing CRITICALLY beyond parameters - 180.261(51.188) GB
>> need to find whether it is virtual environment?
2012-06-14 09:27:13 2012-06-14 10:21:30 4 700 Information Ticket created: Ticket for HOMEPRO\monchaim.
2012-06-14 09:27:13 2012-06-14 10:21:34 2 500 Warning WorkingSet: Virtual Memory is growing CRITICALLY beyond parameters - 180.998(51.188) GB
2012-06-14 09:27:13 2012-06-14 10:21:39 2 500 Warning WorkingSet: Virtual Memory is growing CRITICALLY beyond parameters - 181.148(51.188) GB
2012-06-14 09:27:13 2012-06-14 10:21:41 4 700 Information Ticket created: Ticket for HOMEPRO\monchaim.
2012-06-14 10:23:05 2012-06-14 10:23:06 4 700 Information PGO: Creating file IniData.pgo
2012-06-14 10:23:05 2012-06-14 10:23:06 1 300 Error Account: Failed to create account IQVS_HOMEPRO, Access is denied.
(Error Code : 5 (NERR_BASE + -2095)).
2012-06-14 10:23:05 2012-06-14 10:23:21 4 700 Information Document Load: The document D:\QLICKVIEW\EXPO\EXPO.QVW was loaded.
2012-06-14 10:23:05 2012-06-14 10:23:21 2 500 Warning Windows System Info: Failed to translate name HOMEPRO\monchaim (monchaim@HOMEPRO) - "Access is denied.
Resolution
According to logs, it was identified that Virtual memory on the system has exhausted and hence the problem has occurred.(This problem was captured from a case where virtual memory setting(i.e page file size) was only 4GB which is very very low, where memory in system is 250 GB).
The best practice to overcome the current problem is to increase the page file size by setting the option to 'System managed size'. So click on Start>right click on 'Computer'>click on 'Advanced System Settings'>Advanced>click on Settings of Performance>Advanced>Change>Select System managed size>Ok.
Above setting will stabilize the environment.
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