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Server not found when installing Qlikview Server

Article Number: 000002804 | Last Modified: 2020/02/19

Description

Not able to set Logon Information when installing QlikView Server. The following error is displayed when clicking Next: 

Server not found. Verify that the specified server exists. The servername can not be empty.

 
User-added image

Cause

Problem can be caused by:
  • The Computer Browser service is not enabled
  • A firewall is configured without an exception for the Computer Browser Service
  • NetBIOS over TCP/IP is not enabled on the machine
  • If no master browser server is configured on the network
  • If broadcast traffic is disabled on the network

Resolution

  • Choose I want to specify the account to be used for the services later to prevent the possible root causes from affecting the installation.
  • Manually add the desired Service Account to the QlikView Administrators group created by the install. 
  • Input the Username and Password in the Windows Service Console after the installation.  (Note: if you put the Service Account and Password in the dialog and then check the I want to specify the account to be used for the services later, the Service Account and Password will be populated for you in the Services Applet.)
  • Ensure the Service Account gets the Logon as a Service right in the Local Security Policies. (Note: When you set things in the Services Applet, this should occur automatically.)

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Have a Question?

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Critical Issues

Experiencing a serious issue, please contact us by phone. View phone numbers and hours by region.