When you have issues of not receiving developer email alerts after running batch files, please try the following:
Tips to toubleshoot if for some reason the customer/partner are not able make to work the Email alerts. The problem may occur when any of the following conditions are true:
-
Check if the document reloaded successfully in the Script log. (note: r/ this does only open reloads and close, if the reload fails it won't show an error).
-
Check if the windows scheduale task runs correctly and executes the batch file correctly.
-
Could be the " Mail" settings (#1 of resolution) is incorrect in Qlikview Check Email spam.
-
Some kind of email policy is blocking the email( customer/partner need to check with IT people).
-
Make sure that the batch file is running on the same machine, were developer that has the "alerts.." settings setup( #2 in resolution) .
-
Make sure if this is a scheduale batch and uses QV desktop to reload.
-
Check if in developer, navigate to Settings> User Preferences> Mail and check to make sure the following are completed:
-
Sender' name
-
Sender' Address
-
Servers name
-
Servers Address
-
servers Port
-
Authentication Method (if needed)
2. Make sure that Alerts (tools> alerts...) are set correctly set and as documented in the QlikView Reference Manual (section 17 entitled: Alerts).
3. Make sure that the Email Alert is not sent to spam inbox. You must add the email a trusted email.