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A dashboard remains loading in Internet Explorer. It works fine in Chrome or other browsers, and it used to work fine in QlikView 11.20.
At the bottom left of the browser there is a yellow error icon sign. After clicking on it, the error reads "qva is undefined".
Webpage error details: User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET4.0C; .NET4.0E; InfoPath.3; POIE4SP2) Timestamp: Thu, 14 Sep 2017 09:05:46 UTC Message: Object doesn't support this property or method Line: 25 Char: 41624 Code: 0 URI: https://server/QvAjaxZfc/htc/QvAjax.js Message: 'Qva' is undefined Line: 129 Char: 4 Code: 0 URI: https://server/QvAJAXZfc/opendoc.htm?document=docname.qvw&host=QVS%servername
QlikView 12.20 (November 2017) and up
The user is probably on an outdated version of Internet Explorer, like IE8.
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