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Qlik Web Connectors Log Files

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Bjorn_Wedbratt
Former Employee
Former Employee

Qlik Web Connectors Log Files

Last Update:

Jun 21, 2021 3:33:20 PM

Updated By:

Jin_Park

Created date:

Jun 30, 2016 7:36:17 AM

IMPORTANT - If you make a support request we might ask you to turn on logging, reproduce the issue and send the relevant log file to us in order to help us identify the issue.

Occasionally, access tokens and other sensitive information might end up saved in the log file - we would recommend before sending us any log file that you first review it and delete anything which looks like an access token, credential or other sensitive information.
The procedure you follow will depend on the Qlik Web Connectors edition you are using.


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From where you can either open the log file in your browser or download to disk.

Alternatively, you should be able to navigate to the App_Data folder underneath your Qlik Web Connectorsfolder, locate the GUID for the user who you are using Qlik Web Connectors as and underneath you should find a 'Logs' folder.

The log files are placed in:

[Install_dir]\App_Data\Logs

And the API log files in:

[Install_dir]\App_Data\<User>\Logs
 

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elaineng
Contributor III
Contributor III

How can I attach the log file? Can't upload here.


Sonja_Bauernfeind
Digital Support
Digital Support

Hello @elaineng 

If you have an active support ticket, please upload the log file to the case. We do not recommend uploading log files directly to the public community unless you have previously scrubbed them of all personal and sensitive information.

Attachments cannot be uploaded to article replies.

All the best,
Sonja 

Version history
Last update:
‎2021-06-21 03:33 PM
Updated by: