Qlik Insight Bot Icon not showing in Qlik Sense Hub

[Bjorn_Wedbratt]

The Qlik Insight Bot (QIB) Icon may not show in the Hub. There might be different causes for this issue. One of the known scenarios is when the default port (443) for https communication to the Qlik Sense Proxy has been changed.

For example, if the Qlik Sense Hub is configured to be accessed via https://myqse.mydomain.local:8083/hub or similar.

Environment:

• Qlik Insight Bot (QIB): February 2020, February 2020 Patch 1, June 2020
• Qlik Sense Enterprise on Windows (QSEoW): February 2020, April 2020, June 2020

 Resolution:

If the default port (443) for https has been changed in the Qlik Sense Proxy settings, additional configuration will be required on Qlik Sense.

If using the default port 443 and still not able to see the QIB icon, using the insight-bot-uri parameter and ensuring the correct URL as described below may solve the problem.

On the machine where Qlik Sense is installed, do the following:

1. Go to directory C:\Program Files\Qlik\Sense\ServiceDispatcher
2. Open the services.conf file in a text editor. (make sure to back up the file before making any changes)
3. Go to the [hub.parameters] section.
   1. Uncomment the line for --insight-bot-uri  (i.e. remove // from the starting of the statement)
   2. Replace the URL with the following: https://myqse.mydomain.local:8083/api/wcs/v1/send/checkstatus where the string https://myqse.mydomain.local:8083 should be replaced with the URL for the virtual proxy, including the port being used.
4. Save and close the file
5. Restart the Qlik Sense Service Dispatcher service.
6. Restart Qlik Sense Proxy service