Article Number: 000043153 | Last Modified: 2019/12/10
If no username/Qlik ID is registered yet or there is no access to the support portal, a case can still be opened as a guest in the Support Portal. If you have registered for a username and you are a partner or customer please log in to enable full support portal access.
2 - Hover over the "Contact" tab on the top right of the page. Then select the "Submit a Case" option.
! Note: If the issue is urgent, it is recommended to contact us by phone by selecting Country/Region. You can find this info by selecting the "Contact Us" option to the right of the "Submit a Case" option.
3 - You will then be redirected to "Case Wizard" page where you can select info from a drop down menu.
Note: As a Guest user (non registered / Free user), a ticket can only be opened for certain "non-technical" issues, like "Login/Access" or "Qlik Sense Cloud" **. If you are a Partner or Customer with a registered username, please log to enable full support portal access and the possibility to open a ticket with all the issues in the drop down. Once logged in as a partner or customer with a technical issue, please follow this guide: How to raise a Technical case **Cloud Business users who are not Partners or Licensed Customers, and have a technical issue, need to also create a case as a Guest (your registered username will not allow you to login the Support Portal, but Technical Product Support is provided)
4 - Select the general area and issue for the case.
5 - Once the general area and issue are selected, you will be required to fill out contact information in the designated fields, as well as provide thorough details about the Support issue.
6 - Once the correct fields are filled out, the case can successfully be logged at the bottom of the screen.
Note: If the issue is urgent, it is recommended to contact us by Live Chat. Please note the Live Chat option is based on availability of support representatives at that time
7 - After logging the case, a confirmation message will appear with the case reference number and an email will also be sent.
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