How to Increase PDF Print timeout

[Bjorn_Wedbratt]

The default timeout (120 s) may need to be increased for the PDF printer, when doing a PDF distribution.
In case of a timeout when distributing, the following error may occur in the task log:
 

(2012-02-06 09:30:25) Error: Could not print report. 

ErrorCode=PRINTER_UNKNOWN_ERROR. ReportID=Document\RP02 

(2012-02-06 09:30:30) Information: Retry <1> to get document package. 

(2012-02-06 09:30:30) Error: Could not print report. 

ErrorCode=PRINTER_UNKNOWN_ERROR. ReportID=Document\RP02 

(2012-02-06 09:30:35) Information: Retry <2> to get document package. 

(2012-02-06 09:30:35) Error: Could not print report. 

ErrorCode=PRINTER_UNKNOWN_ERROR. ReportID=Document\RP02 

(2012-02-06 09:30:40) Information: Retry <3> to get document package. 

(2012-02-06 09:30:40) Error: Could not print report. 

ErrorCode=PRINTER_UNKNOWN_ERROR. ReportID=Document\RP02 

(2012-02-06 09:30:45) Information: Retry <4> to get document package. 

(2012-02-06 09:30:45) Error: Could not print report. 

ErrorCode=PRINTER_UNKNOWN_ERROR. ReportID=Document\RP02 

(2012-02-06 09:30:50) Information: Retry <5> to get document package. 

(2012-02-06 09:30:50) Error: Failed to generate QVW File package.. 

Exception=System.NullReferenceException: Failed to get document package from QVB after < 5 > 

(2012-02-06 09:30:50) Error: at QDSMain.DistributeHelper.GrabPDFFile 

Resolution:

To increase the PDF Printer timeout, do the following

1. Locate the file settings.ini found
   
   in C:\Windows\System32\config\systemprofile\AppData\Roaming\QlikTech\QlikViewBatch
   
   
2. Add the setting PDFPrintTimeoutInSeconds in the [Settings 7] section
   
   [Settings 7]
   PDFPrintTimeoutInSeconds= 120
   
   
3. Save settings.ini and restart QlikView Distribution Service