When submitting cases with Qlik Support, screenshots of error messages and symptoms are often important to allow our technicians to identify issues. These screenshots should include all relevant information.
- Complete error message makes sure Qlik Support knows exactly what is showing.
- URL makes sure Qlik Support knows exactly where the error is generated.
- System date and time makes sure Qlik Support can narrow down the time frame when trying to associate errors and log entries.
Below is an example of a well composed screenshot: