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General: How to take a screenshot for Qlik Support cases

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Daniele_Purrone
Support
Support

General: How to take a screenshot for Qlik Support cases

Last Update:

Feb 23, 2021 5:38:37 AM

Updated By:

Daniele_Purrone

Created date:

Feb 23, 2021 5:38:37 AM

When submitting cases with Qlik Support, screenshots of error messages and symptoms are often important to allow our technicians to identify issues. These screenshots should include all relevant information. 

  • Complete error message makes sure Qlik Support knows exactly what is showing.
  • URL makes sure Qlik Support knows exactly where the error is generated.
  • System date and time makes sure Qlik Support can narrow down the time frame when trying to associate errors and log entries.

Below is an example of a well composed screenshot:
Well composed screenshot.jpg

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paulcalvet
Partner - Specialist
Partner - Specialist

Hello Daniele,

There is a problem with the support portal.

When I create a case, I can copy paste image in the text box :

paulcalvet_0-1676449323931.png

but when I validate, the image disappears and I have to upload again the image in the case.

paulcalvet_1-1676449382733.png

Can you correct this ?

Regards

 

 

Sonja_Bauernfeind
Digital Support
Digital Support

Hello @paulcalvet 

Thank you for reporting this. I'll report it to the appropriate team.

All the best,
Sonja 

 

Sonja_Bauernfeind
Digital Support
Digital Support

Hello @paulcalvet 

We're investigating the issue. Please use the attach to case button in the meantime.

All the best,
Sonja 

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Version history
Last update:
‎2021-02-23 05:38 AM
Updated by: