QlikView Client connection fails with Connected server OK, negotiations timed out Switching to HTTP tunneling No reply received

[Sonja_Bauernfeind]

The QlikView Desktop client or IE Plugin return the error:

Connected server OK, negotiations timed out Switching to HTTP tunneling Connected to server OK, No reply received

Documents cannot be opened and Licenses cannot be leased. Port 4747 is available.

If extended error logging is enabled on the QlikView server, in the extended error log, users may see the following error:

2017-08-15 17:22:58    Info    General    QVDoc.cpp    4297    Trying TCP/IP connection [<servername>:4747]    0    
2017-08-15 17:22:58    Warning    Connect    CryptAcquire.cpp    97    Could not CryptSetProvParam    1008    An attempt was made to reference a token that does not exist.
2017-08-15 17:23:02    Error    Connect    ClientKeyExchange.cpp    59    Could not CryptGenKey    5    Access is denied.
2017-08-15 17:23:02    Warning    General    Context_qv.cpp    527    Server closed connection    0   
2017-08-15 17:23:02    Warning    Connect    ClientServerSupport.cpp    585    Server denied connection: ""    0  

Resolution

There are two common root causes for this scenario:

1. Permissions
2. Timeout

Permissions to RSA\MachineKeys

• Enable the QlikView Desktop client Extended Error log. See How-to enable Extended Error logging in QlikView Desktop or Internet Explorer Plugin.
• Attempt to reconnect.
• Review the log file for: Could not CryptAcquireContext

This indicates that the user running the QlikView client does not have permissions to read/write to and from the RSA\MachineKeys directory. Contact a System Administrator to grand full-access right to:

• Windows XP: C:\Documents and Settings\All Users\Application Data\Microsoft\Crypto\RSA\MachineKeys
• Windows 7 and up: C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys

Server Connection Timeout

Timeout value set is not long enough for the client and server to negotiate the connection.  This can happen if the client is not in the same geographic location as the QVServer or other network latency issues are occurring in the environment.

To configure the timeout setting:

1. Click Help in the menu bar of the Desktop Client
2. Click on About QlikView
3. Right click on the QlikView logo in the bottom left of the pop-up window
4. Scroll through the list until you see ServerConnectionTimeout
5. Increase the value to 20000 or 30000 milliseconds.

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Environment:

QlikView 

[p_verkooijen]

Had this issue
Antivirus was blocking the access to the RSA MachineKeys path

C:\ProgramData\Microsoft\Crypto\RSA\MachineKeys\*************