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The document failed to load for unknown reasons (e=-64) [-1].

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Sonja_Bauernfeind
Digital Support
Digital Support

The document failed to load for unknown reasons (e=-64) [-1].

Last Update:

Apr 22, 2021 10:39:27 AM

Updated By:

Sonja_Bauernfeind

Created date:

Apr 22, 2021 10:39:27 AM

The engine system logs read the following error:

The document GUID-OF-DOCUMENT failed to load for unknown reasons (e=-64) [-1].

 Related issues include: Limited QVD access, High CPU or Memory, non-specified performance-related issues from the Hub or Qlik Sense Management Console.

 

Environment

 

Resolution

 

Reset permissions on folders for the service account to ensure full control. 

NOTE: Read messages carefully when applying settings, especially on remote shared folders, as you may inadvertently remove permissions. 

Navigate to each folder listed one at a time ...

  1. Right-click on each folder and follow steps 2 to 5:
    • C:\Program Files\Qlik
    • C:\ProgramData\Qlik
    • \\QlikShareFolder\
  2. On each folder, open the Properties
  3. Select the Security Tab
  4. Choose Advanced
  5. On the bottom left select change permissions/enable inheritance 
  6. Check Replace all child object permission entries from this object
  7. Apply
  8. Repeat the steps on all nodes.



NOTE: this can be performed on any folder where you believe the Service Account should have full permissions

 

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Last update:
‎2021-04-22 10:39 AM
Updated by: