Skip to main content
Announcements
Have questions about Qlik Connect? Join us live on April 10th, at 11 AM ET: SIGN UP NOW

Qlik Alerting Connector Hub and Condition services start and stop immediately

No ratings
cancel
Showing results for 
Search instead for 
Did you mean: 
Sonja_Bauernfeind
Digital Support
Digital Support

Qlik Alerting Connector Hub and Condition services start and stop immediately

Last Update:

Apr 26, 2021 6:53:42 AM

Updated By:

Sonja_Bauernfeind

Created date:

Apr 26, 2021 6:53:42 AM

The Qlik Alerting Condition and the Qlik Alerting Connector Hub services start and stop immediately after an upgrade.

A previous version of Qlik Alerting had been installed, but not configured.

 

Environment

 

These error has present in the logs:


Connector Hub Service:

Error: Cannot find module '../functions'
Require stack:
- C:\Program Files\Qlik Alerting\connector-hub\middleware\controllers\request.js
- C:\Program Files\Qlik Alerting\connector-hub\middleware\controllers\connector.js
- C:\Program Files\Qlik Alerting\connector-hub\middleware\controllers\index.js
- C:\Program Files\Qlik Alerting\connector-hub\services\sources.js
- C:\Program Files\Qlik Alerting\connector-hub\services\index.js
- C:\Program Files\Qlik Alerting\connector-hub\middleware\routes.js
- C:\Program Files\Qlik Alerting\connector-hub\index.js
    at Function.Module._resolveFilename (internal/modules/cjs/loader.js:982:15)
    at Function.Module._load (internal/modules/cjs/loader.js:864:27)
    at Module.require (internal/modules/cjs/loader.js:1044:19)
    at require (internal/modules/cjs/helpers.js:77:18)
    at Object.<anonymous> (C:\Program Files\Qlik Alerting\connector-hub\middleware\controllers\request.js:1:30)
    at Module._compile (internal/modules/cjs/loader.js:1158:30)
    at Object.Module._extensions..js (internal/modules/cjs/loader.js:1178:10)
    at Module.load (internal/modules/cjs/loader.js:1002:32)
    at Function.Module._load (internal/modules/cjs/loader.js:901:14)
    at Module.require (internal/modules/cjs/loader.js:1044:19) {
  code: 'MODULE_NOT_FOUND',
  requireStack: [
    'C:\\Program Files\\Qlik Alerting\\connector-hub\\middleware\\controllers\\request.js',
    'C:\\Program Files\\Qlik Alerting\\connector-hub\\middleware\\controllers\\connector.js',
    'C:\\Program Files\\Qlik Alerting\\connector-hub\\middleware\\controllers\\index.js',
    'C:\\Program Files\\Qlik Alerting\\connector-hub\\services\\sources.js',
    'C:\\Program Files\\Qlik Alerting\\connector-hub\\services\\index.js',
    'C:\\Program Files\\Qlik Alerting\\connector-hub\\middleware\\routes.js',
    'C:\\Program Files\\Qlik Alerting\\connector-hub\\index.js'
  ]
}
internal/modules/cjs/loader.js:985
  throw err;
  ^


Condition Service:

Error: Cannot find module '../cache'

Require stack:

- C:\Program Files\Qlik Alerting\condition\middleware\controllers\condition\handler.js
- C:\Program Files\Qlik Alerting\condition\middleware\controllers\condition\index.js
- C:\Program Files\Qlik Alerting\condition\middleware\controllers\index.js
- C:\Program Files\Qlik Alerting\condition\services\condition.js
- C:\Program Files\Qlik Alerting\condition\services\index.js
- C:\Program Files\Qlik Alerting\condition\middleware\routes.js
- C:\Program Files\Qlik Alerting\condition\index.js
    at Function.Module._resolveFilename (internal/modules/cjs/loader.js:982:15)
    at Function.Module._load (internal/modules/cjs/loader.js:864:27)
    at Module.require (internal/modules/cjs/loader.js:1044:19)
    at require (internal/modules/cjs/helpers.js:77:18)
    at Object.<anonymous> (C:\Program Files\Qlik Alerting\condition\middleware\controllers\condition\handler.js:1:22)
    at Module._compile (internal/modules/cjs/loader.js:1158:30)
    at Object.Module._extensions..js (internal/modules/cjs/loader.js:1178:10)
    at Module.load (internal/modules/cjs/loader.js:1002:32)
    at Function.Module._load (internal/modules/cjs/loader.js:901:14)
    at Module.require (internal/modules/cjs/loader.js:1044:19) {
  code: 'MODULE_NOT_FOUND',
  requireStack: [
'C:\\Program Files\\Qlik Alerting\\condition\\middleware\\controllers\\condition\\handler.js',    'C:\\Program Files\\Qlik Alerting\\condition\\middleware\\controllers\\condition\\index.js',
'C:\\Program Files\\Qlik Alerting\\condition\\middleware\\controllers\\index.js',
    'C:\\Program Files\\Qlik Alerting\\condition\\services\\condition.js',
    'C:\\Program Files\\Qlik Alerting\\condition\\services\\index.js',
    'C:\\Program Files\\Qlik Alerting\\condition\\middleware\\routes.js',
    'C:\\Program Files\\Qlik Alerting\\condition\\index.js'
  ]
}
internal/modules/cjs/loader.js:985
  throw err;
  ^

 

Resolution

Modules '../functions' and  '../cache' are not part of the current installation, so something must have carried out from the previous incomplete installation.

Completely uninstalling and reinstalling alerting should fix the issue.

 

 

Labels (1)
Version history
Last update:
‎2021-04-26 06:53 AM
Updated by: