Qlik Sense map objects don't export with background map

[Joseph_Musekura]

When performing an Export of a Native Map in Qlik Sense only the points are being shown and not the actual background.

Current export result (Satellite background image is missing):

Or the map is entirely blank:

Environment

• Qlik Sense Enterprise on Windows 

Resolution

The port 443 to  imagery provider services.arcgisonline.com is probably blocked
Check and open port 443  (scroll down to "Web browser ports" and check "map").

[SwapneelGolapkar]

Hi @Joseph_Musekura  @Sonja_Bauernfeind,
We have this traffic enabled, still we are facing this issue and unable to get image as expected in the export.
Can you please assist.

Thanks

[Sonja_Bauernfeind]

Hello @SwapneelGolapkar 

It sounds like you need assistance with troubleshooting this issue. I would recommend posting about the problem in our community or logging a support ticket with us.

All the best,
Sonja