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NPrinting Designer Edit Template button is greyed out or does not open the NPrinting Designer desktop interface

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Frank_S
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NPrinting Designer Edit Template button is greyed out or does not open the NPrinting Designer desktop interface

Last Update:

Apr 29, 2021 7:06:06 PM

Updated By:

Frank_S

Created date:

Mar 12, 2020 2:07:25 PM

Description:


NPrinting Designer Edit Template button is greyed out or does not open the NPrinting Designer desktop interface

Cause:

 

  • See resolution section

 

Resolution:

 

  • Ensure that the version of the NPrinting designer is the same version as the NPrinting server. Often we have found that customers do not always upgrade their NP designers after an NP server upgrade. NP designer version must be kept up to date lock and step with the NPrinting Server version.
  • NP designer software must be installed locally where NPrinting template design is performed. If it is not installed, the designer will not be able to open
  • A supported copy of MS office must be used. Cloud versions of MS office are not supported. See https://community.qlik.com/t5/Knowledge-Base/Is-Office-365-supported-in-Nprinting-Designer-and-are-t... "Is Office 365 supported in Nprinting Designer, and are there any known issues or incompatibilities?"
  • Disable/remove any browser plugins that may interpret NPrinting web pages as advertisements (adblock software), screen protection (norton plugins) etc
  • Try a different browser to verify if the behavior is persistent. (browse extensions and plug is may to be an issue in those browsers as well keep in mind).

Note: Citrix Desktop deployments are not supported for use with NPrinting Designer. The NP designer and Web Browser must be installed locally for NPrinting to work as expected.

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Last update:
‎2021-04-29 07:06 PM
Updated by: