The Windows system event log shows Schannel EventID 36871 errors.
See Error A fatal error occurred while creating a TLS client credential. The internal error state is 10013
Environment:
- Qlik Sense Enterprise on Windows, all version
- Qlik NPrinting
Cause:
TLS 1.2 Server setting was not updated correctly:
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Server] "DisabledByDefault"=0xffffffff "Enabled"=dword:00000001
Resolution:
For script that enabled only TLS 1.2, see TLS and SSL Support in Qlik Sense: How to configure Qlik Sense and TLS
Workaround:
Edit the Windows registry to enable TLS 1.2.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2]
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Client]
"DisabledByDefault"=dword:00000000
"Enabled"=dword:00000001
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Server]
"DisabledByDefault"=dword:00000000
"Enabled"=dword:00000001
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