In a scenario where the administrator account password for Qlik Sense Management Console (QMC) has been forgotten, these are the potential next steps:
- The user is a Windows Domain account. Contact your local IT to have the password reset.
- If this is not possible:
- The Windows user who first activated the Qlik Sense server is by default a RootAdmin. Try using this user to log in to QMC.
- Check to see if the service account used to run the Qlik Sense services has full administrative rights (RootAdmin role) by attempting to log in to QMC with it.
- Look in the server's local Administrator's group if there are any other local administrators and attempt logging in with those accounts.
- Otherwise, the original RootAdmin account can be determined by connecting to the Qlik Sense database. The user account (if not the Qlik Sense service account) can have its password reset via Active Directory. Please see the following article for information on where in the database to verify what user has the RootAdmin role and other resolution options: How to allocate a RootAdmin Role after a Qlik Sense migration - Qlik Sense Management Console is gre...
Environment:
Qlik Sense Enterprise on Windows
