During login and onboarding, the user might be informed of duplicate identities with messages such as The user already exists. Often, this issue comes from multiple Qlik profile credentials saved on the browser.
Here are the steps to follow in order to troubleshoot Qlik Sense Business login:
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Cookies and Browser Cache can interfere. Clear out cache and cookies. See How to Clear Browser Cache for specific site)
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Log in using your Email address and password (Email address provided when signing up for QlikID to login). Read the blog: New unified login page for Qlik sites coming soon
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Troubleshoot by turning on incognito mode. If this works, disable plugins in the browser or contact your local IT for assistance.
For further assistance, contact Qlik Support: How to create a case and contact Qlik Support .
