Qlik Sense Business: User cannot add seats to existing subscription

[Benjamin_Moullin]

When trying to add seats to an existing Qlik Sense Business subscription, the following error message is displayed:

Oops! Something went wrong.

Resolution:

Possible root causes and action items to resolve the issue:

1. The billing address is not valid.
   Update the billing address.
2. No payment method has been set.
   Select a payment method.
3. The profile setup in our database does not match the currency of the payment.
   Report the issue by submitting a case (How to create a case) for further internal troubleshooting to have the account setup and currency corrected.
4. The credit card name does not match with the Sold To contact set for this subscription.
   Update the credit card name. If you don't know who the Sold To contact linked to your existing subscription is, please contact Customer Support (How to create a case) to find out.