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Multi-Factor Authentication (MFA) not working

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Haydée_Bernal
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Multi-Factor Authentication (MFA) not working

Last Update:

May 10, 2022 3:20:13 PM

Updated By:

Jamie_Gregory

Created date:

Jan 27, 2020 5:53:37 PM

If you are having trouble logging into My Qlik or Qlik Sense Business because the Multi-Factor authentication is not working, Customer Support can assist.


Some Examples:
6 digit code not working
Lost recovery code
User doesn’t have access to code

Got a new phone


 Enviornment:

  • Saas Editions of Qlik Sense
 

 

Resolution:


Reset MFA
Contact Customer Support to reset your Multi-Factor Authentication (MFA). After the Customer Support Agent resets your MFA here’s what you need to do:

Version history
Last update:
‎2022-05-10 03:20 PM
Updated by: