Qlik NPrinting messaging service starts and stop and remains offline

[Sonja_Bauernfeind]

The Qlik NPrinting Messaging service starts and stops again immediately. 

The RabbitMQ logs located in C:\ProgramData\NPrinting\RabbitMQ\log show:
 

{could_not_start,rabbit, 
  {{badmatch, 
  {error, 
    {{{badmatch, 
   {error, 
{not_a_dets_file, "c:/ProgramData/NPrinting/RabbitMQ/db/rabbit@SVRPILOT-mnesia/recovery.dets"}}}

Environment:

Qlik NPrinting 

 This is caused by a corruption in the NPrinting database files. 

Resolution:

Corruption has occurred in NPrinting related database files, perhaps as a result of an overly aggressive antivirus software. See Qlik NPrinting Server and Designer Anti Virus Folder Exclusions.

1. Stop all NPrinting services
2. Navigate to C:/ProgramData/NPrinting/RabbitMQ/db/
3. Delete rabbit@SVRPILOT-mnesia/recovery.dets
4. Start the NPrinting services