Download Script log button is greyed out

[Andre_Sostizzo]

By default, script logs can be downloaded directly from the Qlik Sense Enterprise Management Console (See Fig1.)

Fig 1

The download button may be greyed out (See Fig 2.)

Fig 2

Environment:

• Qlik Sense Enterprise all versions'

Resolution

A valid script log needs to have been created in order for it to be available for download.

Failure to create a log can happen due to:

• Reload failed due to an engine crash (no log created due to crash)
• Task was aborted or failed before the script began executing (no log created due to task aborted before script was executed)
• App Binary issues (app could not be loaded, script never executed)
• Access to the file location failed 
• Load Balancing Rules for Applications wrongly configured 
• Security Rules not configured correct. See Download Script Log button is greyed out or throws Error - Roles and Resource that allow downloading... 

If they cannot be downloaded manually, but have been executed, see How to find the Script (Reload) logs in Qlik Sense Enterprise

[Jasurbek]

The same issue occurs when an owner of app is inactive