Connecting to QlikView or generating lengthy reports including a large data set may fail with one of the below errors:
Qlik.NPrinting.Engine.Consumer.ConnectionResolvers 20220905T194305.669+02:00 INFO VENTASJLR 0 0 0 0 0 0 0 0 COMException when trying to open a resolver for connection navigator=qlikview;documentpath=qvp://10.10.10.102/apps/COMPASS.qvw, no worries, we will try again. ERROR: System.Runtime.InteropServices.COMException (0x80004005): Error HRESULT E_FAIL has been returned from a call to a COM component
Error: Navigator stuck or died on connection navigator=qlikview;documentpath="qvp://hostname/appname", forcing close of resolver. 1 unprocessed request(s) will be reenqueued. ERROR: Qlik.Reporting.Engine.Messages.Exceptions.NavigatorDiedException: Navigator navigator=qlikview;documentpath="qvp://hostname/appname";qlikviewversion=version-namuber. process died or has been terminated and can't be used anymore to resolve requests.
Resolution
These errors may be caused by one of the following:
- Large amount of data (app size)
- App location (latency)
- Unsupported items in the document
- Active Virus scan interfering with the read process
We suggest:
- Add report filters to reduce the report and data size and try again.
- Isolate the task that is running and run just the task without any other simultaneous tasks executing at the same time to verify if this is resource related.
- Bring a copy of the app onto the Qlik NPrinting server, ruling out or identifying harddrive/network speed as bottleneck.
- Investigate if unsupported items are present in the source .qvw file: NPrinting: Unsupported QlikView Document items, System Configurations and other limitations
- Make sure QlikView Desktop installed on the NPrinting server is of the same version as the QlikView Server and documents.
- Verify that the recommended AntiVirus exclusions are set: Qlik NPrinting Server Engine and Designer Anti Virus Folder Exclusions
Environment
Qlik NPrinting all versions
QlikView all versions