Partners who resell subscription licenses will not be able to see them in the Support Portal. This is working as designed as Subscription Licenses by default are supported by Qlik.
There are two ways of retrieving the license details
- To request the "Control Number" and similar, the Partner should always provide details of a contact person from the Customer company
- Customer can always get the licenses details in the Support Portal and can retrieve them there. (If not the Customer should contact Qlik directly).
