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Knowledge
Server only accessible via IP address when connected via VPN
Article Number: 000071287 | Last Modified: 2019/04/10Description
When connected via VPN, a server can only be accessed via IP address. Using the hostname will fail with errors like: "This site can’t be reached hostname’s server IP address could not be found. Try running Windows Network Diagnostics. DNS_PROBE_FINISHED_NXDOMAIN"
Connecting from the company's network, there's no issue.
Environment:
QlikView, any
Qlik Sense, any
NPrinting, any
Cause
This is not a Qlik product issue, it's a issue with the computer's DNS setting.
When using the VPN, a different DNS server is probably used than when connecting via the internal network.
When using the VPN, a different DNS server is probably used than when connecting via the internal network.
Resolution
Two possible solutions:
- change the DNS server used when connecting via the VPN to match the one used on internal network. Check with the company's IT/Network management to know how that can be done
- add a static hostname/IP mapping to the client computers' host file. Instructions can be found, for instance, here.
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Experiencing a serious issue, please contact us by phone. View phone numbers and hours by region.