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Qlik Sense, QlikView, or NPrinting is only accessible by IP address when connected via VPN
Last Update:
Dec 6, 2021 5:10:00 AM
Updated By:
Created date:
Apr 10, 2019 10:58:34 AM
When connected via VPN, a server can only be accessed via an IP address.
Using the hostname will fail with errors like:
This site can’t be reached hostname’s server IP address could not be found. Try running Windows Network Diagnostics. DNS_PROBE_FINISHED_NXDOMAIN
Connecting from the company's network shows no errors.
Environment:
QlikView
Qlik Sense Enterprise on Windows
Qlik NPrinting
This issue is caused by DNS settings. When using the VPN, a different DNS server is probably used than when connecting via the internal network.
Resolution:
Two possible solutions:
- Change the DNS server used when connecting via the VPN to match the one used on the internal network. Check with the company's IT/Network management to know how that can be done
- Add a static hostname/IP mapping to the client computers' host file. Instructions can be found, for instance, here.
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