Qlik Sense Installation failed with central logging database - CustomAction CA_SetupLocalLoggingDb returned actual error code 1603

[Sonja_Bauernfeind]

Centralized logging has been deprecated with the Qlik Sense Enterprise on Windows May 2021 release. This article is only valid for previous versions. No support can be provided on Qlik Centralized logging as all Qlik Sense versions using it have reached end of life. 

The Qlik Sense installation fails when attempting to install the Centralizedin Logging Service.

In the installation log, the following error is printed:

Action 12:12:11 95 Failed to execute database setup.
CustomAction CA_SetupLocalLoggingDb returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

Environments:

• Qlik Sense Enerprise June 2017 and higher.

Resolution:

The recommendation is to install Sense without the Centralized logging service and set it up afterwards. See  How to set up the Qlik Sense Logging Service to set it up manually.

However, if the installation is required, verify that the correct hostname is being used during the installation process. If the hostname is incorrect, the installation will error out.

Example:

Qlik Sense will prompt for a hostname during install as seen in Fig 1.

Fig 1 

This name may be incorrect. Verify your machine's hostname in the Windows Control Panel as seen in Fig 2.

Fig 2