This article outlines the requirement for the service account to have interactive logon permission to the Qlik Sense server in order to perform a new installation. This requirement was introduced on the February 2018 release.
The following may be registered in the logs:...
Installation failed An error has occurred One or more of your shared persistence file share folders has not been configured correctly, or the service user does not have the appropriate access permissions.
If the service account does not have interactive logon rights, then the installer will error with a trace like as follows in the underlying log files (reference How To Collect Qlik Sense Installation Log File
for guidance on locating those logs files):
Calling custom action Qlik.QustomActions64!Qlik.QustomActions64.FolderValidation.ValidateSharedFolders
Action 16:27:25 33 SERVICEUSER: domain\svc_qliksense
Action 16:27:25 33 SHAREDROOTFOLDER: \\FILESHARE\SharedFolder
Action 16:27:25 33 STATICCONTENTROOT: \\FILESHARE\SharedFolder\StaticContent
Action 16:27:25 33 CUSTOMDATAROOT: \\FILESHARE\SharedFolder\CustomData
Action 16:27:25 33 ARCHIVEDLOGSROOT: \\FILESHARE\SharedFolder\ArchivedLogs
Action 16:27:25 34 APPSROOT: \\FILESHARE\SharedFolder\Apps
Action 16:27:25 34 Before impersonation: NT AUTHORITY\SYSTEM
Action 16:27:25 39 After finished impersonation: NT AUTHORITY\SYSTEM
Exception thrown by custom action:
System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.NullReferenceException: Object reference not set to an instance of an object.
at Qlik.QustomActions64.FolderValidation.ImpersonatedValidator.ValidateFolder(String folder, Func`2 evaluationCallback)
at Qlik.QustomActions64.FolderValidation.ImpersonatedValidator.ValidateSharedRootFolder(String folder)
at Qlik.QustomActions64.FolderValidation.ValidateSharedFolders(Session s)
--- End of inner exception stack trace ---
at System.RuntimeMethodHandle.InvokeMethod(Object target, Object arguments, Signature sig, Boolean constructor)
at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object parameters, Object arguments)
at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object parameters, CultureInfo culture)
at Microsoft.Deployment.WindowsInstaller.CustomActionProxy.InvokeCustomAction(Int32 sessionHandle, String entryPoint, IntPtr remotingDelegatePtr)
CustomAction CA_ValidateSharedFolders returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
- Qlik Sense Enterprise, February 2018
Beginning in Qlik Sense February 2018, additional functionality was added to the Qlik Sense Enterprise installation package. This functionality checks to ensure that the service account has the appropriate rights on the Service Cluster path that was entered during installation. In order to check the rights on the share, the installer uses Windows APIs which require interactive log on rights in order to impersonate the service account. This required rights assignment is expected on February 2018, April 2018, and June 2018. For the September 2018 release and newer the Option 3 documented here was added as a workaround.