Cannot open Qlik Sense Management Console or hub after upgrade - RootFolder and AppFolder are not defined at startup

[Sonja_Bauernfeind]

The Qlik Sense Management Console (QMC) and hub don't open after an upgrade. 

Environment

• Qlik Sense Enterprise on Windows 

Resolution

1. Open a Windows File Explorer
2. Navigate to C:\ProgramData\Qlik\Sense\Log\Repository\Trace\
3. Open *_System_Repository.txt
4. Review the log file for this error:
   
   Fatal exception    RootFolder and AppFolder is not defined at startup. Unable to create ServiceCluster for SharedPersistence
   
   
5. If you located this error, stop the Qlik Sense Services
6. Navigate to C:\ProgramData\Qlik\Sense\Installation
7. Rename the file InitialServiceCluster.xml to InitialServiceCluster.xml.old  
8. Start the Qlik Sense Services

Cause 

InitialServiceCluster.xml in C:\ProgramData\Qlik\Sense\Installation was incomplete.