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Unable to activate Qlik NPrinting license key with error Unable to contact the Qlik NPrinting enabling server

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Benjamin_Moullin
Digital Support
Digital Support

Unable to activate Qlik NPrinting license key with error Unable to contact the Qlik NPrinting enabling server

Last Update:

Apr 1, 2022 8:57:54 AM

Updated By:

Sonja_Bauernfeind

Created date:

May 30, 2018 8:17:21 AM

Qlik NPrinting license key cannot be activated due to the missing product-level support date on the LEF file.

 

Environment:

Qlik NPrinting 
Serial Number and Control Number License (with LEF)


When trying to apply the license with the license key and control number, users are redirected to the offline activation screen:

Notice the message displayed which may be misleading Unable to contact the Qlik NPrinting enabling server.

NPrinting License Activation.png


When copy-pasting the LEF file and pressing Activate offline button, the Activation failed error is shown:

Activation Failed NPrinting License.png



 

This indicates that the product is missing its support date in the LEF. 

 

Resolution:

 

  1. Verify if your LEF file is missing the product level support date. This information usually visible on the LEF file as highlighted in the example below. 

    product level.png

  2. If the date is missing, contact Customer Support by clicking on the blue Help button on the Support Portal to report the issue so the license can be corrected by the Qlik Finance team.
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Version history
Last update:
‎2022-04-01 08:57 AM
Updated by: