Could you describe in detail the unexpected behavior? After logging into the NPrinting product, a popup dialog modal is shown to the end user. There is an option available for the user to select to prevent the future showing of that message. The product does not respect this option if chosen by the user. It will continue to show the popup following every login. This is disruptive to the end-user as it interrupts their use of the product due to the need to always close this popup.
What have you tested to solve the issue? Every possible combination of events to allow product opportunity for the option to be respected. Have also tested in a number of different browsers and for different user accounts with no difference in result.
This is a known issue with Nprinting 17.X and the solution is to upgrade to Nprinting V18.