Unable to Start Qlik Logging Service After InstallationArticle Number: 000045594 | Last Modified: 2019/03/29
When attempting to start it you receive "Error 1064: An exception occurred in the service when handling the control request"
If you open Windows Event logs, you see the error message:
FATAL: password authentication failed for user "qlogs_writer" DETAIL: Role "qlogs_writer" does not exist. Connection matched pg_hba.conf line 82: "host all all ::1/128 md5"
Qlik Sense November 2017
Qlik Sense February 2018
The password can be changed using the same process as the original configuration of the Qlik Logging Service. See the online help for assistance or How to set up the Qlik Sense Logging Service.
Note that the update command lets you change the passwords the service will try to use, while the the setup command with -f will let you change the passwords themselves, though will also wipe the qlogs db in the process.
If it is the superuser password, review the procedure for changing the database superuser password here.
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