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Error "Cannot access document when in modal condition" while accessing the NPrinting template editor.

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Andre_Sostizzo
Digital Support
Digital Support

Error "Cannot access document when in modal condition" while accessing the NPrinting template editor.

Last Update:

Jan 21, 2021 4:05:25 AM

Updated By:

Sonja_Bauernfeind

Created date:

Dec 1, 2017 4:49:41 PM

While opening the NPrinting report Template Editor any of the following errors is displayed:

Cannot access document when in modal condition.

or

Qlik NPrinting Designer can't find a supported report template editor for the file
Error message:
Call was rejected by callee.


cannot access document when in modal condition.png

qlik nprinting designer cant find a supporte dreporting template editor.png

Cause:


The issue is being caused by Microsoft Office either not being correctly licensed or a sign in being required. 

 

Resolution:


Resolve issues with the Microsoft Installation.

In case of Licensing issues in Microsoft Office 2016, this error may popup along with Product Activation Wizard. In this case, it is possible to work around the issue by cancelling the Wizard and pre-opening the program (Excel, Word, PowerPoint) needed for the specific report type (leaving it opened) and then opening the Template Editor once again.

You may also need to sign out and sign back in to your Office installation. 

Labels (1)
Comments
obo21
Partner - Contributor
Partner - Contributor

Works thanks!

Contributors
Version history
Last update:
‎2021-01-21 04:05 AM
Updated by: