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NPrinting Server Email Delivery Failure. 5.7.3 Authentication unsuccessful

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Frank_S
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NPrinting Server Email Delivery Failure. 5.7.3 Authentication unsuccessful

Last Update:

Jun 17, 2021 3:04:30 PM

Updated By:

Frank_S

Created date:

Nov 27, 2017 1:57:11 PM

Description:

  • Email delivery via publish tasks is not working or is inconsistent where some email delivery works and fails intermittently with the logged scheduler error:
    5.7.3 Authentication unsuccessful
  • This article describes how to resolve the error 5.7.3 Authentication unsuccessful. This error indicates that you are connected to a clustered alias Email Server name rather than a specific cluster node.

 

Cause:

  • NPrinting is unable to navigate email delivery to a load balanced/clustered email server friendly alias/URL.

 

Resolution:

  • In the NPrinting SMTP settings, do not use the Email Server Alias name. Please use a single node exchange server computer address rather than the clustered email server alias address.

 

Related Information:

 

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Last update:
‎2021-06-17 03:04 PM
Updated by: