The Proactive Service seeks to collect your logs and send them to our back-end for near-real-time review. If that process breaks down, the logs will be cached on your local system until they can be sent again. This can cause a significant loss of disk space if not remedied.
Once the issue is fixed, Qlik Support should be able to see the following in the Proactive Desktop indicating backed up data is making it's way into the system:
Note the red text at the bottom indicating the date and time of the data coming into the system.
First, make sure your machine can communicate with our back-end. You can do this by navigating to this address from your machine:
You should see the following:
It may instead try to download a JSON file:
Either of these scenarios indicates a successful connection to the back end. If this does not work, troubleshoot your connection settings outside the network to enable connection to this site.
If connection to our back-end can be established but logs are still not being sent, next check the permissions of the account running the Proactive Service. This service should be ran as the same account which is running the QV Services.
Should none of these steps remedy the issue, please log a case with Qlik Support.