Qlik Sense Mobile: how to collect additional iOS system logs on a PC

[Daniele_Purrone]

In some particular occasions Qlik Support might request the Console (System) logs from your iOS device.

The console logs are iOS / MacOS equivalent of the Windows Events. On a Mac you can use the system Console.app to browse the logs for both the Mac and the connected iOS devices.
Here's how to collect them on a Windows PC.

Resolution:

You can use a third-party tool called to access the logs on Windows
 

1. Head to http://docs.quamotion.mobi/imobiledevice/download/ and download Quamotion iMobileDevice for 64-bit Windows 
2. Extract the zip file
3. Ensure iTunes for Windows is installed.
4. Connect your iOS device to a PC via the USB port
5. Launch and administrator command prompt, navigate to the folder containing the unzipped software and run the following command:
   
   

   idevicesyslog.exe -d > c:\ios_log.log

6. Reproduce the Qlik Sense issue
7. Press CTRL + C to stop collecting the logs
8. Check that the resulting file contains data, and attach it to the support case

See also:

How to collect Qlik Sense Mobile log / diagnostic files