Qlik Sense Monitoring apps : After upgrading Qlik Sense from 3.x.x version to June 2017 version, user sees only data from after the upgrade in the Monitoring apps
Article Number: 000039405 | Last Modified: 2018/06/12
User has recently upgraded their Qlik Sense environment. The upgrade can be from any version from 3.x.x version to June 2017 version or later, user sees only data from after the upgrade in the Monitoring apps.
User confirms that all archived logs were moved to the QlikSense shared location before the upgrade. i.e \\<servername>\<QlikSenseShare>\ArchivedLogs
The connection string to the archived logs wasn't updated during the upgrade.
1. In the QMC, go to the data connections for archived logs (QMC -> Data Connections -> ArchivedlogsFolder -> connection string), and change the connection string to the same path as the archived logs location in the service cluster. (QMC -> Service cluster -> Archived logs root folder) It should look like this \\Sharedservername\shared_drive\ArchivedLogs
2. Go to the following location in the server. C:\programdata\qlik\sense\logs. Remove all qvd files that has the _7.x.x.qvd attached to it. i.e. governance_date_time_ops_7.2.2.qvd, governance_time_range_ops_7.2.2.qvd e.t.c PS: Only QVD files with the _7.x.x.qvd at the end of the file name.
3. Reload the monitoring apps manually and these data should be available in the new app.