Nprinting OnDemand blank reportArticle Number: 000037700 | Last Modified: 2018/06/12
NPrinting OnDemand reports are shown as blank for customized users, but it work for the Nprinting service user. The problem is not the report generation itself, but a blank report.
Customized users for OnDemand can generate the reports, but they are empty and lower in size compared to the one generated by Nprinting Service user.
Issue is following the user and not connected to any specific PC.
Issue happens with HTM, HTML and Excel exports.
User permissions and onDemand configuration are correct.
Select "Connection requires authentication" and set Connection Identity to the identity of the NPrinting service user.
Feedback from developers if this is working as designed - leaving the "requires authentication" unchecked, or setting it using the NPrinting service user, would lead to the same result.
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