When contacting Qlik Technical Support, you may be required to forward the Qlik Sense log and Windows system log files. This can be done using a simple tool provided by our support team.
This particular online tool will collect:
- Qlik Sense log files based on a time frame
- Host System Information
- Windows log files
Using Qlik Diagnostics:
You will have received a link from Technical Support. When you download from that link you receive a zip file and you can run the tool directly from the zip file, or extract it if you need to run the tool on multiple locations.
The tool already has your case number and some basic information based on the communication that you have had with the Technical Support.
! If you have any trouble connecting to Qlik Sense, run this tool as the same user account that is running Qlik Sense.
That can be done by holding in “Shift” and right clicking on the tool and choose “Run as different user”
This tool will communicate with your Sense installation and will need a certificate to do so. If you run it on existing Qlik Sense server the certificate is already on that machine.
If you can’t send us the Zip file directly using the “Online Delivery” method you will need to attach the zip file manually to the case.
Qlik Diagnostics will try to access all the Sense Servers logs by using the standard UNC path, if it is not running with access to those servers the “Qlik Diagnostics” should be run on each node that is relevant for Technical Support.
Note that logs may contain server hostnames and user Id’s. We delete all logs and information collected on your system after a short grace period. No information is shared with any 3rd party and is only accessible by Technical Support.