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Qlik Sense Desktop installation or upgrade fails. Installation log file contains a reference to a STORAGEPATH= which contains a UNC path

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Daniele_Purrone
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Qlik Sense Desktop installation or upgrade fails. Installation log file contains a reference to a STORAGEPATH= which contains a UNC path

Last Update:

Jan 26, 2021 5:50:14 AM

Updated By:

Sonja_Bauernfeind

Created date:

Jul 7, 2017 5:41:30 AM

QlikSense Desktop cannot installed or upgraded. 

When looking at the installation logs a path like STORAGEPATH="\\networkpath\...\Documents\\Qlik is noticed.

 

Environment:

Qlik Sense Desktop any version

 

Cause:

 

Qlik Sense Desktop is a local only-client, and this is by design.

UNC path are not allowed. A Custom installation is chosen, and a network path is picked, the following message will appear:

 

unc path not allowed.png

The default target for the user "My Documents" links has probably been moved to a network share at some point using a procedure like this one: the standard installation will pick this network share and this will produce a failure.

 

Resolution:

 

  • if it's a new installation, do a Custom Installation and pick a local path on your PC for the Storage 
  • if it's a an upgrade:
    1.  Uninstall the software
    2. Perform a Custom Installatio and pick a local path on your PC for the Storage 
    3. Move the files from the previous My Documents network path to the new local one
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Last update:
‎2021-01-26 05:50 AM
Updated by: