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QlikView Server crashes with Error Restart: Server aborted trying to recover by restart

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Sonja_Bauernfeind
Digital Support
Digital Support

QlikView Server crashes with Error Restart: Server aborted trying to recover by restart

Last Update:

May 3, 2021 3:26:47 AM

Updated By:

Sonja_Bauernfeind

Created date:

Jul 5, 2017 2:46:12 AM

The QlikView Server service may crash with:

Restart: Server aborted trying to recover by restart

Depending on additional log information, different root causes can be identified.

 

Environment:

QlikView 

 

Resolution

 

Resource Bottleneck or Performance Counters corrupted

Restart: Server aborted trying to recover by restart
Reason for Restart: Phoenix detected: Performance Monitor Stuck

 

No document purger

Restart: Server aborted trying to recover by restart
Reason for restart: No document purger activity for 120 seconds.

This can occur in some cases where the user has an application with a large number of objects.

QlikView automatically saves and loads the objects layout state in every reload. When this takes longer than 2 minutes, the Restart error appears.

The Layout State can be disabled from 11.20 SR13 onwards.

The default behavior can be changed by modifying the EnableApplyLayoutState setting in the QlikView Server  settings.ini file, where 1 (default) = Enabled and 0 = Disabled

As it is enabled by default this has to be set to 0 (for Desktop users this can be configured also from the Easter Egg menu).

In a QlikView Server environment, the setting is applied with the following steps:

  • Stop the QlikView Server service
  • Navigate to C:\ProgramData\QlikTech\QlikViewServer
  • Locate the settings.ini
  • Open in a text editor
  • Add the line EnableApplyLayoutState=0 inside the [Settings 7] section and above the [Authentication] section.
  • Start the QlikView Server service





 

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Comments
hinamasu
Partner - Contributor III
Partner - Contributor III

Hello @Sonja_Bauernfeind 

The QlikView Server has crashed and the following error message was displayed in the log file.
------------------------------------------------------------------------------------------------------------
Restart: Server aborted trying to recover by restart.
Reason for restart: No GDIPlusChecker activity for 30 seconds
------------------------------------------------------------------------------------------------------------

As a resolution for this error, is the parameter "EnableApplyLayoutState=0" mentioned in the description of "No document purger" valid?

Also, are there any negative effects when setting this parameter?

Sonja_Bauernfeind
Digital Support
Digital Support

Hello @hinamasu 

This is difficult to answer without more context. The Layout State setting may not apply here at all. No GDIPlusChecker activity for 30 seconds is often seen during resource issues and so I would recommend reviewing Troubleshooting QlikView Server resource problems and crashes.

If you need more assistance, please post about the issue in the QlikView Administration forum, with details on your versions and setup and the errors you are seeing.

All the best,
Sonja 

hinamasu
Partner - Contributor III
Partner - Contributor III

Hello @Sonja_Bauernfeind 

Thank you for your prompt response.

I will refer to the URL you introduced.

It seems to be very useful information, thank you.

Best regards,
hinamasu

Contributors
Version history
Last update:
‎2021-05-03 03:26 AM
Updated by: