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Knowledge
Qlik Sense: unable to move sheets with the mouse in hybrid devices
Article Number: 000031899 | Last Modified: 2018/06/12Description
Re-arranging/re-ordering app sheets using the mouse is not working in Internet Explorer and Chrome. This issue happens in devices that have both touch and mouse gestures enabled (hybrid).
The touch gesture works as expected and Firefox has no problem with both mouse and touch movement.
Environments:
Qlik Sense February 2018 and earlier versions
The touch gesture works as expected and Firefox has no problem with both mouse and touch movement.
Environments:
Qlik Sense February 2018 and earlier versions
Cause
This is a current limitation due to browsers working in different interaction paradigm design when sorting sheets for touch and mouse.
This will be added to the limitations in the Qlik Sense release notes (planned to be released in April): "Moving sheets with the mouse is not supported for hybrid devices with Internet Explorer or Edge." as changing this require redesign the entire sorting paradigm.
This will be added to the limitations in the Qlik Sense release notes (planned to be released in April): "Moving sheets with the mouse is not supported for hybrid devices with Internet Explorer or Edge." as changing this require redesign the entire sorting paradigm.
Resolution
Workaround is to disable tablet mode on the device. You can test this in Chrome by:
Open Google Chrome;
Type chrome://flags/ in the address bar and press Enter;
On "Enable touch events" option, change the option to Disabled;
Close and open the browser.
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