First, please review How To Upload Large Files To Qlik Support Over FTP
. This has all of the basic steps and information for uploading files via FTP.
For more specific instrucitons on how to use FileZilla, please keep reading.
FileZilla is best for files over 2 GB in size, as you can't attach those directly to a case, and IE does a poor job of acting as a FTP client.
You can get the download for FileZilla here
. Attached below is the config file for the EU FTP. If you'd rather use the US FTP, just change the host from ftpeu.qliktech.com
. Everything else remains the same.
Open FileZilla and go to 'Import..."
Choose the Qlik-FileZilla.xml file you downloaded below
Pres OK 3 times, then you'll be able to select "Qlik" from the Sites drop down menu
Pick a file from the left hand pane (your computer) and drag it to the right hand pane (Qlik's FTP). You won't see anything in the left hand pane, but you should see file transfer information in the bottom pane
Once the transfer is finished, inform your support representative via a case comment.