Please be aware that QlikView for Good has not been tested with iOS 10, and it's provided "as it is" for older versions of iOS. Currently it does not Support QlikView 12 or 12.10 but works fine with QlikView 11.20
The Good Access browser is the client that should be used to connect to the Access Point in a Good environment.
1) I can successfully access Google and even the QlikView Demo site https://mobile.qlikview.com/ using Good Access, but I cannot access our QlikView AccessPoint:
a) Is QlikView AccessPoint accessible from within the LAN using a desktop browser?
b) Has the QlikView AccessPoint webserver been WhiteListed in Good Control?
c) Are firewalls between Good Proxy and QlikView AccessPoint webserver configured to permit browser traffic to the QlikView AccessPoint website?
d) Did you incorrectly record the full QlikView AccessPoint URL http://webServerHost/qlikview in QlikView for Good, when you only should only record the host http://webServerHost
2) I can access QlikView AccessPoint using Good Access but not using the QlikView Mobile Client for iOS:
a) QlikView Mobile for iOS is not supported on Good infrastructure. This client works only when the AccessPoint website is directly accessible. You should download QlikView for Good from the AppStore if you need Offline access to QlikView content.
b) QlikView for Good requires refinements to the default Authentication settings in IIS
3) I can access QlikView AccessPoint using Good Access but not using the QlikView for Good:
a) Are you prompted for Kerberos Authentication using Good Access? This may indicate that the Negotiate provider is still enabled in IIS, and must be removed before QlikView for Good can authenticate.
b) Do you get prompted to accept any SSL Certificate details when using Good Access? These errors need to be addressed so that interaction is seamless otherwise QlikView for Good will not work.
c) Is QlikView AccessPoint integrated with any special authentication system, causing it to redirect to another webpage which prompts for your credentials? You may have to use Good Access.
4) Why can’t I synchronize QlikView content to my mobile device?
a) Is the additional QlikView Offline Service installed on the WebServer?
b) Has the “Offline” attribute (with value “True”) been added to the User Document in QMC? Refer to Section 3 “Preparing for Offline Mode” in “QlikView Mobile Client Reference Manual”.
c) Do you have any bookmarks defined within the Document? One of the first steps when preparing to sync content is to select a Bookmark which refines what data will be synced.
5) I see a document in QlikView AccessPoint when using Good Access but it isn’t present when using QlikView for Good:
a) Is the attribute “Invisible” present on the User Document in QMC, with value “True”?
6) Does QlikView for Good support my company’s authentication system?
a) Any customized authentication required for interaction with QlikView AccessPoint may require that you use the Good Access browser rather than QlikView for Good.
7) I have no idea what is going on:
a) Start by reading the “QlikView Mobile Client – Quick Reference Manual” downloadable from the Qlik Download site: Under QlikView > Product = "Desktop" > Version No = "11.20" > File Function = "Mobile client"
direct link for English SR13: https://da3hntz84uekx.cloudfront.net/qlikview/11.20/13206/QlikView%20Mobile%20Client%20Reference%20Manual_ENG.pdf
b) Further study the “QlikView Server Reference Manual” also downloadable from Qlik.
c) Contact your Qlik or Good Account Manager to engage a Professional Services consultant for further assistance
d) See attached pdf "QlikView for Good.pdf" for a deeper dive into the QlikView for Good technology.