NPrinting cannot find a supported template editor step 2
Article Number: 000014698 | Last Modified: 2019/08/19
You get the error message "NPrinting cannot find a supported template editor"
when you open or edit an Office template. All the instructions in the article Qlik NPrinting can't find a supported template editor for the file ....the object reference is not defined as an instance of an object
have been followed but the problem still persists.
- NPrinting 16
- NPrinting 17 and newer
Office keys in the HKEY_CURRENT_USER folder are created after an incorrect installation and they are not compatible with NPrinting.
The "NPrinting cannot find a supported template editor" error message when creating a new template or editing an old one is always due to an incorrect installation that has created invalid keys in the registry.
The first article helps correcting he keys that are saved in the registry key in the HKEY_CLASSES_ROOT folder. However, in some cases (not usual) this is not sufficient.
It may happen that Office keys have been created in the HKEY_CURRENT_USER folder. They are always incorrect and must be removed.
Open the regedit.
Open the HKEY_CURRENT_USER folder and search for all the possible Office extensions: .xls, .xlsx, .xlsm, .xlsv, .doc, .docx, etc.
All the folders named as an Office extension must be deleted.
Be sure you have created a backup copy of the registry key before doing any change.