Open QMC and it is completely grayed out.
What to do?
Grayed out QMC is because current user do not have Admin rights to QMC.
Reason of this behavior is simple: current user is not recognized as RootAdmin hence is not allowed to do anything in QMC.
How to resolve this problem depends on what you want to do.
- I just want to simply be able to modify QMC.
- Solution: Log in as the user who is a RootAdmin (or the dedicated Qlik service account created during the install, which runs the Qlik services)
- But I don't know who is RootAdmin.
- Solution: RootAdmin is the first user who logged in QMC and provided a valid License Number.
- If still not sure, refer to article How To Connect PostgreSQL Database Used For Qlik Sense Repository and issue the following SQL:
- SELECT "ID", "UserId", "UserDirectory", "Name", "RolesString", "Inactive", "Deleted", "CreatedDate", "ModifiedDate", "SyncDate", "ModifiedByUserName", "RemovedExternally", "Blacklisted" FROM "Users" where "RolesString" = 'RootAdmin' order by 2 desc;
- I am already logging in as the RootAdmin but why QMC is still grayed out?
- Grayed out QMC is because Qlik Sense cannot *recognize* current user as Admin. This could happen if a different name of the same user is used to login but Qlik Sense would only recognize the username stored in Repository DB. For instance, "hostname\username" and "localhost\username" may refer to the same user but Qlik Sense can only recognize the one stored in Repository DB, not both.
- To find out what is the username stored in Repository DB, run the SQL mentioned above and find the exact Directory\UserID string for login. In the above example, RootAdmin is DOMAIN\qvservice. Make sure this exact string is used when trying to log in.
- OK Now I know who the RootAdmin is, but I need more users to be able to access QMC.
- Solution: Add "RootAdmin"(or any other types of Admin) role to these users.